Policies
We groom dogs under 15lbs.
Haircut Menu
Choosing a haircut
We offer many styles. We will advise you what is best for your dogs coat type. We do not offer styles that may cause damage to your dogs coat.
What's included
- Services include a salon bath with premium Igroom products.
- Hand dried with warm air.
- Full brush out for untangled coats.
- Shedding hair removal.
- Nails shortened and filed.
- The proper groom for your dogs coat type.
- Prices vary according to the time needed to complete the groom.
Hand Scissoring
- These services must be booked with Suzanne Grande NCMG CCE FFC
- Only available for certain coat types.
Bows & Bandannas
If important to you, bows and bandannas should be requested.
While you Wait
- I offer While You Wait services in the waiting room to those who prefer that option. The service will not be faster than usual.
- To reduce crowding in the waiting room, only one person can wait inside for each family of pets.
- Please do not leave and return, as this upsets the dog.
- If you leave, wait for a text to inform you that the dog is ready.
Arriving Late, Cancellations & No Shows
- Clients who arrive over 15 minutes late for an appointment, will need to reschedule.
- Please give at least 24 hours notice if you need to cancel an appointment.
- Clients who no show for an appointment more than twice will not be allowed to book in the future unless they pay for the missed appointment.
Puppy Grooming
- A puppy's first appointment will consist a trim around the eyes, under the tail, and around the feet plus a bath, blow dry, and nails. Full haircuts are offered when the puppy is comfortable with the process and tools.
- Puppy appointments can start as young as 10 weeks.
- Puppies must bring the most recent receipt from the vet, this will show us what we need to see for vaccinations.
- We do not brush matted hair from a puppies coat. If your puppy does let you brush it's hair, you can set up weekly coat maintenance appointments.
Vaccinations
- Rabies vaccinations are required by law for all dogs over 6 months old, unless exempted by a veterinarian.
- Protecting your pet from preventable disease and viruses is the owners responsibility. Please follow your veterinarians advice for vaccine recommendations. I use the AAHA protocol for my own pets.
- Puppies must bring the most recent receipt from the vet, this will show us what we need to see.
Health & Safety
- I accept pets who are able to physically and mentally handle the rigors of professional grooming.
- For the comfort and safety of the dogs in my care, I rarely accept pets with broken skin, serious dental issues, badly matted hair, or ear infections.
- I do not perform any service that causes any pet undue stress, if the pet is stressed, I may decide to stop work and discuss the options with the pets owner.
- Pets must enter and exit the salon on a leash, in your arms, or in a carrier.
- Please do not give your pet anything to relax the prior to the groom.
- I only give treats if you provide them
- If the dog has abnormal ears, we can only use an ear wash prescribed by your veterinarian.
- We will offer no service that will cause damage to your dogs coat or skin
Matted & Tangled Hair
- Our fees are based on hourly rates, the final price will be based on actual time spent on the pet.
- Fees cannot be quoted up front, as I cannot determine exactly how long it will take to brush out matted hair.
- Dogs with severely matted hair may be referred out to another groomer, as I am not willing to assume the liability associated with the removal of a neglected coat .
- We do not shave down badly matted coats.
- Do not attempt to cut out mats & tangles yourself.
- Dogs who arrive matted and need more time than planned for may need to reschedule.
- I only detangle dogs with minimal matting on a *case by case basis. If you want to avoid disappointment, be sure that your pet is brushed and combed on a daily basis, and especially before your pet grooming appointment. We reserve the right to refuse service if we believe the requested service will be abusive to your pet.
* Brushing out mats cannot be done under the following circumstances:
- *If the dog is a puppy under a year old, if there seems to be emotional stress on the puppy.
- *If the dog is a senior over 12 years old, if I determine age related stress.
- *If the mats are bathed in or felted, as this is abusive.
- *If the owner disbelieves the groomer on the severity of the mats.
- * If the owner refuses to make necessary adjustments to the haircut for the dogs welfare, if the dogs coat is too tangled or matted in the groomers opinion. The groomers judgement is based on experience, and will not be
Ears
I do not pluck ears. I use Vetoquinol Ear Cleansing Solution on healthy ears. Abnormal ears are left untouched and should be evaluated by a veterinarian.
Anal Glands
I do not clean anal glands. If your pet needs this, please have your veterinarians office tend to it before the salon appointment.
Fleas & Medicated Shampoo
- I do not accept pets with fleas, however if fleas are found, the dog will be washed in flea shampoo and a $15. charge will be added to the bill.
- This service fee will not be quoted up front, as fleas are usually found during the groom.
- Medicated shampoo must be prescribed by your vet and brought to the appointment. There is a $15 fee for the soak time needed.
Behavior
- Dogs who oppose the grooming procedures require additional time.
- This cannot be quoted in advance as the problems present themselves in the midst of the work.
- If the dog can not handle the work we will stop, and schedule fear free training.
Senior Dogs & Health Conditions
- Senior dogs and dogs with health ailments may need the groom split up into multiple short sessions.
- These short sessions must be booked by phone.
- Short session appointments are booked in 15 minute blocks and cost $20 per block.
- Please keep the groomer informed of changes to your pets health including Heart conditions, Patellar luxation, Corneal abrasions, ear infections, diabetes, cancer, etc...
- I do not brush matted hair from a seniors coat. If your dog will no longer allow you to brush the hair, you can set up weekly coat maintenance appointments.
Livestreams
I livestream grooming on YouTube on Tuesday afternoons.. Pet owners voices or images may be caught up in the recording.
All grooms are final once you leave the salon.
Please check the pet before you leave the salon. If you want any changes, it must be done before you leave. I will not “fix” anything after you leave the salon.
Let us know if you want it longer or shorter next time for our notes. The fee you are charged is based on time spent on the dog, not for the perfection of the groom.